Data Deletion Instructions

Last updated: 20 October 2026

CRMEXPERT receives data from Facebook, Instagram and WhatsApp only when a fitness club connects its own business account to provide customer messaging. This page explains how to request deletion of that data.

If you messaged a club

If you sent a message to a club that uses CRMEXPERT and want your messages and profile data deleted:

  1. Send an email to privacy@crmexpert.md with the subject "Data deletion request".
  2. Include the name of the club you messaged and your Facebook or Instagram name or username.
  3. We will confirm your request and delete the messages, attachments and profile data we hold about you within 30 days, informing the club accordingly.

If you are a club

  • To stop data collection, disconnect the account in CRMEXPERT settings, or remove the CRMEXPERT app in your Facebook or Instagram settings. We then stop receiving data and delete the stored access token.
  • To delete stored message history, contact us at privacy@crmexpert.md from the email of your club's CRMEXPERT administrator.

Removing the app from Facebook or Instagram

  • Facebook: go to Settings & privacy → Settings → Apps and websites, find CRMEXPERT and remove it.
  • Instagram: go to Settings → Website permissions → Apps and websites, find CRMEXPERT and remove it.

When access is removed, we receive a notification and stop processing data from your account.

More details are in our Privacy Policy.